At Canteradoors, customer satisfaction is our number one priority. We strive to provide our clients with superior service, quality, and communication. In order to ensure a clear agreement and understanding of the Canteradoors terms and conditions, please review the following content prior to placing an order through our website. Access and uses of this website are subject to all applicable laws, along with the terms listed below:
WARRANTY / DISCLAIMER
Canteradoors guarantees that all iron doors, windows, and other products sold through our website will be free from defect in material and craftsmanship for a period of one year from date of receipt. Our customer service team will replace any substandard product or parts that have been deemed defective (within one years from the date of sale on the frame of the door, one year on moving parts, one year on glass for any defect on center seal excluding scratches, broken glass, etc.) at Canteradoors’ sole discretion. Broken glass is not covered.
We ask you to keep in mind that exposure to natural elements and frequent use is expected to cause Canteradoors, windows, and other products purchased and ordered through our site to naturally age. Although CanteradoorsDoors are galvanized we do not recommend direct exposure to water, any damages or changes to the products brought on by frequent use or exposure to the elements is considered an organic process that cannot be prevented, and is not thought to be a defect that is covered by the terms and conditions of this site. Any exposure to moisture/water may lead to rust as this is a metal product if not wiped immediately. DO not us water to wash the doors as this will lead to the door rusting. Canteradoors Doors cannot be held liable for any damages due to exposure to water/moisture.
Canteradoors products are hand forged and individually finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand forged” look, so this will not be considered a defect. No warranty against rust. Rust is a direct result of water. Rust arises from a lack of an overhang protecting your door or window, or from directly hosing or washing off your door with water. All of our products require an overhang to prevent any type of water damage. All Canteradoors are imported from México.
Canteradoors does not guarantee that the content presented on this site fulfills building codes, ordinances, or regulations for any specific application or any particular jurisdiction, without Canteradoors’ written agreement. We have carefully created the content and material on our site to depict our products precisely as they are. We strive to give our clients an authentic representation of the product they are ordering and expecting. At Canteradoors, we are frequently updating our content and inventory. As a result, Canteradoors cannot and does not guarantee the accuracy or completeness of the information regarding pricing, services, specifics, images, availability or services. Canteradoors is not responsible for any city or state codes regarding the doors (ADA, Thermal Broken (sweating or ice), Hurricane Tested, Swing Codes, etc.). THERMALLY BROKEN DOOR (*CUSTOMER TO VERIFY W/ BUILDING CODE IF TEMPERATURES MAY GET 25 DEGREES OR LESS INCLUDING CHILL FACTOR) Bubbling paint or scratches that occur around the lock area is caused by improper installation methods or techniques used to correct the installation: The following are common issues with installers causing damage to the finish around the lock areas: 1. The third hole drilled by the installer for the lower lock area is not aligned. The damage is caused when installers over tighten the lock to compensate the unaligned hole that was drilled. The tightening of the lock causes pressure on the door finish leading to marks and scratches around that area. The tighten of the lock also causes slight bowing of the lock in the center. 2. Attempting to straighten or align the lock after the screws have been installed on the lock. Aligning a lock should be done before the screws are put in. 3. Multiple attempts to install the lock.
All Doors with knockdown sidelights and/or transoms come unassembled and may require holes to be drilled to complete installation. Holes may need to be drilled through metal on door jamb and/or sidelight. Doors, jambs, sidelights and/or transoms may come with pre-drilled holes that may not be required to use, instead, new holes may be required to be made by the installer to complete the installation. Will need to be sealed with silicon before assembly. Title and risk of loss to products passes to Buyer on shipment from our facility or the date that storage fees start. Loss or damage that occurs after title of product passes to the buyer is the responsibility of the Buyer. Designs may alter or change if a screen is added to the door or order (this is most commonly the case with doors with knuckles).
Our express limited warranty sets forth our maximum liability for our products. No one is authorized to modify or expand this express limited warranty. The absolute limit of our liability is the product purchase price from Canteradoors. We shall not be liable for special, indirect, consequential, incidental, or punitive damages of any kind and all such claims are waived to the fullest extent permitted by applicable law. Your sole or exclusive remedy with respect to any and all losses and damages resulting from any cause whatsoever as specified herein. All Canteradoors product is sold “as is” and as such Canteradoors disclaims any and all implied warranties. We make no other warranty or guarantee, either express or implied, including implied warranties of merchantability and of fitness for a particular purpose to the original purchaser or to any subsequent user of the product, except as expressly contained herein. The entire risk as to the quality and performance of the goods is with the buyer. In the event state or provincial law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same as, that provided in the express warranty stated herein.
We reserve the right to improve products, make changes in specifications, designs and options without prior notice and without incurring obligation.
COLD WEATHER DISCLAIMER
Due to the construction method of our standard iron doors, they are, by design, subject to possible thermal transfer, which could result in condensation build up on the interior portion of the door during extremely cold time periods.
Metal is a conductor by nature. Therefore, if you do not have a thermal barrier in the middle of your window or door from inside to outside, the cold will conduct from outside in. Because of this, on days of extreme cold, foam is not a sufficient barrier, and a thermal barrier will be needed so that the cold will not transfer from the outside of the home in.
Our thermal break technology used on our thermal break windows and doors make use of a piece of carbon in the middle of the door, preventing extreme cold and heat from transferring into your home from the outside.
During the winter months when there are sustained periods of extreme cold, when temperatures get well below the 25 degree threshold, is when you may notice the above stated thermal transfer. There are many factors that come into play, so it is always best to check with your contractor about building codes in your specific area.
TO PREVENT LEAKAGE
For all door and window orders, customers will need to make sure there is an sufficient overhang. The overhang needs to be the same width and height of the door or window (starting from outside dimensions of the doors and windows).
Even if you have an overhang, it is also recommended for the window and doors to be out-swing to help with weather sealing because of unpredictable combination of side wind and rain (in-swing windows are vulnerable to leakage because of bottom threshold).
Buyer understands that water rating is relative and even the highest rated door might leak under severe, unusual, or unforeseen climatic conditions.
LIMITATION OF LIABILITY
In no event will Canteradoors be liable to clients or anyone else for any incidental, consequential, special or indirect damage. This includes but is not limited to trading losses or damages, or lost profits that result from inconvenience or delay or loss of the use of the information related to this site, even if caused by the negligence of Canteradoors and even in the event that the information has been informed of or is otherwise aware of the possibility of errors therein. Since the limitation or exclusion of incidental or consequential damages is not allowed in certain states, the above-mentioned limitation of liability will not apply in particular jurisdictions or cases. In no event will Canteradoors’ full liability to a user for all damages, losses, and causes of action exceed the amount paid by the user, if any, for accessing this site.
INDEMNITY
The client agrees to indemnify and hold Canteradoors and its affiliates harmless from and against any and all liability, claims, losses, costs, and expenses including but not limited to attorneys’ fees that rise from the client’s violation or breach of these Terms and Conditions, arising from the client’s violation of any third party’s rights such as trademark, copyright, proprietary and privacy rights, or regulation or ordinance. This indemnification and hold harmless obligation will survive the termination of these Terms and Conditions.
COPYRIGHT
Please note that all content on this site (text, graphics, specifications, logos, drawings, designs, etc.) is the property of Canteradoors and protected by United States and International copyright laws. Except as otherwise specifically provided on the site, none of the material may be copied, reproduced, downloaded, distributed, republished, displayed, or transmitted in any form or by any means without the prior written permission of Canteradoors.
COMMUNICATINS AND SUBMISSIONS
All personal information transmitted to Canteradoors, over the internet when in the process of placing an order, registering, logging in or setting up an account like e-mail addresses, home addresses, names, telephone number and payment information, will be treated as confidential information. Any communication or other materials which you submit to Canteradoors or this website relating to products, reviews, suggestions, experience or any other topic will be treated as non-confidential information and non-proprietary submissions. Any and all submissions that are made to public areas including product reviews are not subject to our Privacy Policy. You are invited to post reviews, comments and other content, and provide suggestions, ideas, comments, questions or any other related information to our site as long as the contributed content is not obscene, illegal, threatening, defamatory, invasive, or privacy infringing of intellectual property rights or otherwise harmful to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, mass mailings or any other form of spam. You may not provide incorrect personal or contact information including a fake e-mail address, impersonate any other person or entity, or otherwise mislead as to the origin of any content. Canteradoors hereby reverses the right but not the obligation to remove or edit content for any reason at its sole discretion. By transmitting or posting any submissions to Canteradoors’ website you grant Canteradoors and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use the content of such submissions for any purpose, including but not limited to the rights to reproduce, modify, adapt, publish, translate, create, derivative works from, distribute, and display such content throughout the world in any media.
RISK OF LOSS
All items purchased from Canteradoors are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If you have any questions regarding the terms and conditions specified above, get in touch with us by sending us an email. We welcome any questions or concerns that may arise.
RETURN POLICY
Canteradoors goes above and beyond to ensure 100% customer satisfaction. We are confident that our efforts will result in your approval and contentment upon receiving your shipment of high quality iron doors, windows, hardware and accessories.
Our company is committed to doing everything we can from production to shipping in order to keep our loyal customers satisfied with their purchase. For the rare occasions that you’re not fully satisfied upon receiving your order, please review the following policies and procedures regarding returns:
Custom order doors are not refundable and sale of such doors is always final given the nature of the product design. Products marked as “Standard Size” can be returned within thirty days of the date products are delivered and prior to installation or an attempt to install, your purchase can be returned to Canteradoors for a refund. Please note that a 35% restocking fee will be charged for the return, and Canteradoors has the right to charge for any damages that may have occurred to the product(s). The product must be packed in its original packaging material. If packaging material is unusable, please contact our Customer Service department prior to return. Delivery fees are not refundable.
If you have any questions regarding your product before or after shipment, contact a Canteradoors representative and we will be happy to answer any questions or concerns that may arise.
DETAILS
- In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
- To request an RMA number online send us an email
- To request an RMA number by phone, call Customer Service at: 512-767-5295
- Place the original product into its original packaging
- Please do not place stickers or shipping labels on the original package.
- The RMA number must be clearly written on package.
- We recommend you ship via insured common carrier service with a tracking number.
- Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
- Please allow up to 2 to 3 weeks for your refund or exchange to process for stock products
- All Clearance products are sold as is with no warranty. No returns or exchanges. There may be minor blemishes but fully functional.
TERMS
- A 35% restocking fee will be charged for all Product(s) that are returned/exchanged
- Delivery fees are not refundable
- All returned Product(s) must be in their original condition
- Returns or exchanges must be received by us within 30 days of the date products are delivered
- Product(s) need to be returned or exchanged in the original factory box(es) or container(s), with all packing materials and instructions.
- When Product(s) are sent back for return or exchange, The Purchaser(s) will be responsible for the cost of return shipping and assume liability for any damage incurred during the return transit.
- Product(s) must be shipped back to us for exchange before we ship out new merchandise (No cross shipping).
- We reserve the right to refuse service or cancel orders placed on this site by issuing a refund at anytime
- Refunds will be issued by the same method of payment used for the original purchase.
DELIVERIES
Please review the following information regarding Canteradoors shipping policies and procedures. At Canteradoors, we do our best to ensure a smooth and seamless process every step of the way, from ordering to delivery. If any of your questions remain unanswered, contact a Canteradoors representative and we will be more than happy to help you in any way that we can.
Local Deliveries (Within 75 miles of our showrooms)
When choosing Local Delivery during checkout, please keep in mind that that local delivery includes transportation via our Canteradoors truck to your location, but does not include the offload of your product(s). You will be responsible for offloading your order from our truck. Typically, the handling of our products requires at least 3-4 able bodied persons to safely offload (For larger products, more people may be required to offload). Canteradoors is not responsible for any damages to our product or injuries to you and your workers that may occur during the offload process. A delivery appointment will be made via email. If we arrive at the location during the accepted date and time slot and you cannot accept the load, a redelivery fee of the same original amount will be required before we attempt a redelivery.
SHIPPING
Please review the following information regarding Canteradoors shipping policies and procedures. At Canteradoors, we do our best to ensure a smooth and seamless process every step of the way, from ordering to delivery. If any of your questions remain unanswered, contact a Canteradoors representative and we will be more than happy to help you in any way that we can.
LTL Truck Deliveries (Greater than 75 miles of our showrooms)
Shipping fees are determined by the weight and size of your item, along with the destination. Truck deliveries will be shipped via common carrier. A quote for shipping fees will be provided with pleasure for your order upon your request. All we need to provide you with a quote is the shipping zip code along with a list of products you are looking to order. At Canteradoors, we do everything in our power to ensure that we deliver your products in the shortest time and at the best rate available.
Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Canteradoors. After your approval for shipment, if for any reason you cannot accept delivery of the door when it arrives to the designation terminal near you, you will be responsible for any storage fees charged by the shipping company. Canteradoors will not be able to authorize your delivery without collecting those storage fees in advance.
All residential deliveries, although Canteradoors will include a lift-gate on the shipment, will require you to have a minimum of 3-4 able bodied persons on site to offload. While the shipping company may be able to use the lift gate, it is against LTL Safety Guidelines for them to operate a lift gate if there is any overhang. Most of our products are longer than any standard lift gate, which is why you will need your able bodied persons on site to offload from inside the truck in the event that the driver does not feel comfortable operating the lift gate. It is the customer’s responsibility to have enough assistance to disassemble the crate and take the product to the designated area. Please note that this is a physical job for more than two people in good physical shape.
Business/commercial deliveries will not have a lift gate. All products will be delivered curbside, or to a loading dock. If a loading dock is not available, a fork lift is required. Please keep in mind that the products being delivered will not be unpacked, set up, or placed in a particular area within your home or business.
Normal delivery hours for large item shipping are from 8 am to 5 pm local time. Please expect a transit time of three to nine business days when your product is being shipped via truck delivery. This approximate transit time is based on the location and conditions of the delivery. Truck deliveries to Hawaii and Alaska require additional transit time, if available.
It is important to note that the customer does not have to pay any amount to the delivery personnel at the time of delivery or at any other time. Canteradoors is responsible for making direct payments to the shipping and delivery vendors. Any and all payments made by the customer to the carrier company or its representatives, for any additional or existing services, will be at the customer’s sole discretion and cost. You agree that Canteradoors will not refund such payments under any circumstances.
Please note that as the customer, you are solely responsible for any costs or fees (including but not limited to storage and re-delivery) that is a result of the inability to take the delivery on the date and time it has been scheduled. The shipping company will contact the customer directly in order to schedule the delivery for residential deliveries only. For your convenience, a tracking number and any other delivery information will be given to you once your order ships from Canteradoors.
Will Call Service: “Will Call” service is available at the Canteradoors Austin facility located at:
1310 Ranch Road 620 S, #B204 Austin, TX 78734
Please make sure to contact us to confirm your order and ensure that it is ready for pick up prior to arriving.
Shipping Destinations: We ship to any residential or commercial address within the United States. Any modifications made to the delivery date or address must be received in writing and called in to the Canteradoors office within three hours of placing your order. All of our doors are shipped safely in a secure pallet system, specifically designed to protect your products.
Processing Times: Orders are processed and shipped Monday through Friday. Canteradoors, Inc. ships from Austin, TX. Your order is thoroughly reviewed by the Canteradoors Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to the Canteradoors warehouse for shipment. Please note, credit card processing can take up to three business days (depending on the accuracy of the information given to us by the customer).
For security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main warehouse. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse.
Time for Delivery: Total time is based on the amount of time to get payment authorization, order processing, palletizing, and the transit time from the carrier. You can check the status of your order at anytime by calling a Canteradoors representative or sending us an e-mailing with your questions.
Inspection and Claims: Canteradoors takes extra precaution to inspect each product prior to shipment. We take the extra step to make sure to carefully package the product(s) with protective materials in order to avoid any possible damages during delivery. Canteradoors is not liable for any damages that occur during, upon, or after delivery.
Visible Damage(s): The consignee should inspect the freight for damage(s) and record any obvious damage to the crate upon delivery. Under NMFC rules, the consignee does not have the right to open and inspect the shipping containers prior to signing for the freight. If the condition of the shipping package is such that there is good reason to suspect major damage, please DO NOT open the freight package and refuse the shipment. Contact Canteradoors Customer Service immediately and report refusal. Please note, by refusing the shipment, you will most likely wait anywhere from 3-5 weeks to receive resolution. If minimal damage is presented on the package, the consignee MUST notify the carrier of all the details of the damage ( i.e. torn packaging material, black mark on the container, etc.).
Concealed Damage(s): When damage is discovered after delivery, it should be reported to the Canteradoors Customer Service immediately. Once contact has been made, consignee will file claim with carrier. Canteradoors will provide this information. The carrier may complete an inspection. Please hold the freight and shipping container until resolution is given.
*IMPORTANT: For both visible and concealed damages, consignee must report any damage marks on container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and Canteradoors are not responsible for any un-reported claim.
Shipping Disclaimers: Canteradoors, Inc. assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.
IF THE DELIVERY ADDRESS IS INACCESSIBLE OR INVALID, CUSTOMER AGREES TO PAY THE PURCHASE ORDER AMOUNT AND THE ADDITIONAL DELIVERY CHARGES. WE STRONGLY ADVISE AGAINST PICKING UP THE ORDER FROM THE FREIGHT COMPANY`S TERMINAL OR ANY LOCATION OTHER THAN THE DELIVERY ADDRESS, SINCE CANTERADOORS WILL NOT BE LIABLE FOR ANY DAMAGES.
CANTERADOORS IS NOT LIABLE FOR DAMAGES OTHER THAN THOSE MENTIONED ON THE FREIGHT COMPANY`S DELIVERY RECEIPT.
Installation and/or use of any door product constitutes customer’s acceptance. No damage or shortage claim can be made once a door/unit has been installed!
Inquiries: If you have a question concerning our Shipping Policy please e-mail us at canteradoors.com OR write to us at:
Canteradoors
1310 Ranch Road 620 S, #B204
Austin, TX 78734
We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your shipping question.
MAINTENANCE
For maintenance instructions, please refer to the install guide provided to you directly after purchase, or contact your salesperson before purchase.
